Returns Policy
Returns
This Returns Policy only applies where you make a purchase
online from our website.
We recommend you read our Returns Policy prior to you making
a purchase from our website, so you are familiar with our policy on refunds,
returns and repairs and your legal rights and remedies.
You can amend an order provided we receive notice of your
wish to amend before it is dispatched. If you wish to amend your order please
contact sales@tennysonlawnmowers.ie quoting your order reference
number.
Returning an item you
purchased:
When you complete an online purchase, you have a statutory
right to return goods (other than perishable or made to order or
bespoke/customized goods) up to 14 days (the “Cooling-Off Period”) after
receiving your order for a refund of that item, or to exchange it.
This cancellation right is in accordance with The European
Directive on Distance Selling (Directive 97/7/EC) and the European Union
(Consumer Information, Cancellation and Other Rights) Regulations 2013. A full
refund of the value of the goods will be made upon our receipt of the returned
goods.
This cancellation right does not apply in the case of:
Personalised or bespoke Products;
Products which are inseparably mixed with other items after
their delivery.
If you exercise the right to return in accordance with the
above, you will be responsible for the direct cost of returning the goods to
us.
To cancel a purchase in accordance with your legal right to
do so as set out in this Policy If you wish to return your order you must do
one of the following:
Send an email stating reason and send to sales@tennysonlawnmowers.ie or contact our customer services team by
telephone on 051-643438 indicating your wish to return the Product.
When contacting the online store or shop direct please have
a copy of the order/invoice details available.
All goods should be returned to Tom Tennyson & Son Ltd
Kildalton Piltown Co. Kilkenny or via an insured, traceable service.
Any breakages or damages must be reported to sales@tennysonlawnmowers.ie within
24 hours of delivery. If a Product is defective in any way, please return it
immediately and we will replace the Product. We will also refund the cost of
posting back the defective Product. Please retain proof of postage.
All items returned must be in their original condition - in
its original condition & packaging, with all labels intact. Items which
contain a security seal can only be returned if the security seal has not been
tampered with.
Damaged goods must be returned in the condition received by
you with all original packaging, accessories and/or manuals. You may be asked
to provide evidence of the damaged goods if damaged in transit.
Please ensure that the returns note enclosed with your order
is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage
in transit.
Returns are processed within a few days of us receiving the
goods back. Please allow up to a week for refunds to show on your account.
We’ll refund you by the same method as payment (i.e. credit card, debit card,
PayPal or credit account)
Any item that is soiled and/or damaged (including excessive
smoke etc.) will not be refunded and any returned items will be resent back to
the original delivery address.
If you wish to return an item bought as part of a multi-buy
promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price
etc.), all items purchased as part of that promotion must be returned.
This policy may be subject to change at any time.